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Upton Aircons

Updated 2026-07-11 · 1,654 reviewed · 130 listed · Scored from 286 Google reviews · How we rank ›

4.2(286) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Aircon RepairAircon InstallationAircon Servicing & MaintenanceAircon Gas Top-Up & Chemical Overhaul

Google-verified286 Google reviews

Upton Aircons
Services
Aircon Repair, Aircon Installation, Aircon Servicing & Maintenance
Reviews
286

What recent reviews say

Upton delivers reliable aircon servicing when the right technician shows up: Monir, Pugal, Velu, Towkir, and Jimmy consistently earn five-star praise for speed, cleanliness, and professionalism. The problem emerges in gaps and disputes. Some customers paid twice for the same repair, others report being pressured into unnecessary chemical overhauls or gas top-ups. Management has rejected valid service vouchers and handled complaints with dismissal rather than resolution.

The business holds strong on routine maintenance and multi-unit jobs but stumbles on diagnosis clarity and followthrough. Prices on the website range from $60 for dual general servicing to $150 for larger chemical overhauls. Loyal customers return; burned customers warn others away. The 4.2 rating masks a sharp divide: 76% five-star, 21% one-star.

Praised for
  • named technicians consistently praised
  • fast and efficient work
  • thorough cleaning and servicing
  • friendly and professional demeanor
  • fair charges
Watch-outs
  • incomplete repairs charged twice
  • upselling and dishonest diagnosis
  • poor aftercare and follow-up
  • rude management and customer service
skilled-technicianspunctualclean-workresponsivehidden-chargespoor-communicationwarranty-disputes
Best for: Customers needing fast multi-unit servicing with proven technicians like Velu, Towkir, or Monir
Think twice if: Wary of upselling, unclear diagnosis justification, or disputes over follow-up charges and warranty terms.

Strengths

  • named technicians with strong track records
  • quick turnaround on routine servicing
  • thorough cleaning and multi-unit capability

Worth knowing

  • Technicians Monir, Pugal, Velu, Towkir, Jimmy, Islam, and Mamun each named in multiple five-star reviews
  • Customers report paying $50–$100+ on top of initial service charge for follow-up checks that failed to fix the original problem
  • One customer was charged $300 for gas leakage diagnosis, then pressured for a $580 pressure test; conflicting quotes from staff ($480 vs $580) noted in another complaint
  • Service vouchers included with new AC purchases have been rejected by technicians despite no clear T&Cs prohibition
  • Customers report being sold chemical overhaul or gas top-up when independent assessment later showed it unnecessary

What reviews say by service

Aircon Servicing & Maintenance
Fast and thorough cleaning praised; some jobs fail to solve the underlying fault, then charged again to diagnose.
Aircon Repair
Technicians handle repairs, but disputes arise over gas leakage diagnosis costs and whether repair is needed at all.
Aircon Gas Top-Up & Chemical Overhaul
Customers report being upsold gas top-up when second opinion found it unnecessary; conflicting cost quotes from staff cited.
Aircon Installation
New AC comes with servicing vouchers, but management has refused to honour them despite prior disclosure.

How it compares

  • Rated 4.2 against a 4.48 average across the 60 aircon repair businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 48
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
218
4
9
3
0
2
4
1
55

Common questions

Will my voucher from a new Upton AC purchase work elsewhere?
Some customers report Upton has refused to honour vouchers on other units, citing T&Cs. Clarify terms before booking.
Who are the best technicians to ask for?
Velu, Towkir, Monir, Pugal, Jimmy, Islam, and Mamun are each named multiple times in positive reviews for speed and professionalism.
What happens if the problem is not fixed on the first visit?
Customers report being charged a second diagnostic fee (around $40–$50) to check work that did not fix the original fault.
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Last updated 2026-07-11