Google-verified104 Google reviews2019
Regular customers praise Jalal and Islam for thorough servicing, fair rates, and reliable work. However, recent complaints detail a failed installation, missed appointments without notice, and slow communication that soured the experience.
Recent shift: Sentiment has deteriorated in recent months. The most recent one-star review (3 days ago) repeats the pattern of failed installation and poor service recovery seen in the 7-month-old complaint, suggesting unresolved systemic issues.
Most reviewers praise quick appointment scheduling, punctual technicians, and thorough cleaning that leaves units feeling renewed. One older complaint noted no response; recent five-star reviews highlight detailed work and reasonable pricing, though review history spans over a decade with limited current data.
Technicians arrive on time and deliver thorough work, often completing jobs with minimal mess and leaving customers satisfied enough to book repeat services. Named staff including Li Feng, Ah Wei, Ben, and Ah Meng appear frequently in reviews as skilled, friendly, and willing to explain what they are doing. Installation and gas refill work gets consistent praise across the board. The business operates islandwide and in Tampines specifically, with formal certifications displayed on their site. No complaints surface in recent reviews about pricing, delays, or unfinished work.
Most recent reviewers report prompt, polite technicians and straightforward pricing, with staff who think about customer costs. Earlier reviews from 4-5 years ago describe a standards drop: missed gas leaks during servicing, incomplete coil cleaning, and poor handling of repair complaints. The gap between one-star and five-star reviews suggests either real quality dips that were addressed, or customer experiences vary significantly by technician.
Last updated 2026-07-11