Are staff available 7 days a week?

Yes, Google record lists opening hours 7 days a week, though specific times are not detailed in the input.

Can I request a specific technician?

Yes; reviewers name Ah Hee, KC, and Loh WW as reliable choices. Jen Nee handles booking and is praised for responsiveness and care.

What happens if an installation fails within a year?

Recent reviews suggest no warranty coverage; one owner was charged $50 for troubleshooting on a year-old leaking installation, and another was quoted $800 to fix an installation mistake rather than covered under warranty.

Pure AirConditioning Pte Ltd

Updated 2026-07-11 · 1,654 reviewed · 130 listed · Scored from 33 Google reviews · How we rank ›

4.4(33) 68 composite score See reviews on Google ✓ Google-verified

Aircon RepairCommercial & Industrial AirconAircon InstallationAircon Servicing & Maintenance

Google-verified33 Google reviewsover 20 years of experience

Services: Aircon Repair, Commercial & Industrial Aircon, Aircon Installation
Reviews: 33

What recent reviews say

Many long-term customers praise named staff like Jen Nee and technicians Ah Hee and KC for thorough, responsive work. However, recent reviews flag rushed servicing on annual contracts (claimed 10 minutes per unit), poor handling of installation defects that emerged within months, and a $50 troubleshooting charge instead of service recovery. One reviewer was quoted $800 to fix misplaced ductless placement after installation cracked; another waited weeks to resolve a leak with a technician reassigned mid-job. Strengths centre on punctual visits and select skilled technicians when matched to your job; weaknesses appear when installations go wrong or you sign a maintenance contract.

Recent shift: Recent reviews (3 months to 3 days ago) show a divergence: one praises Loh WW's installation professionalism; another reports rushed contract servicing; a third reports severe installation defects with poor accountability. The gap between strong individual technician feedback and systemic complaints about contracts and after-sales widens in the last six months.

Praised for

responsive staff (Jen Nee, Li Ying)
skilled technicians when assigned well (Ah Hee, KC, Loh WW)
clean, careful installation work
competitive pricing
punctuality on scheduled visits

Watch-outs

poor service recovery on installation defects
rushed servicing on contracts (10 minutes for two units)
inconsistent technician quality
weak after-sales accountability
slow response to booking inquiries

responsiveskilled-technicianspunctualclean-workfair-pricingpoor-communicationwarranty-disputesrecurring-issues-not-fixed

Best for: One-off repair jobs and servicing visits where you can request a named technician.

Think twice if: Avoid long-term annual servicing contracts; installation quality varies widely and after-sales disputes involve high charges and reluctant accountability.

Strengths

named staff (Jen Nee, Ah Hee, KC, Loh WW) praised consistently
detail-oriented installation and testing
responsive booking for one-off repairs
long tenure with some customers (decades)

Worth knowing

Named technicians Ah Hee, Jen Nee (booking), KC, and Loh WW repeatedly praised for thoroughness and professionalism
One installation misplaced on false wall cracked within months; owner quoted $800 to relocate instead of warranty cover
Annual servicing contract complained to cover two units in 10 minutes total at $240+9% for four visits annually
Troubleshooting fee of $50 charged instead of service recovery on year-old installation with widespread leaks
One customer's leak repair took weeks with mid-job technician changes; resolved only after boss threatened legal action over review

What reviews say by service

Aircon Installation: Praised for clean, careful work when done well; but two recent reviews report installation defects (improper insulation, misplaced placement) with poor after-sales accountability and high remedial charges.
Aircon Repair: One-off repairs praised as quick and responsive when matched to skilled technician; leak repairs take inconsistently long depending on technician assigned.
Aircon Servicing & Maintenance: Annual contracts complained as rushed (10 minutes for two units) with poor attitude; standalone servicing visits praised as thorough when technician is engaged.
Commercial & Industrial Aircon: No explicit reviews; business claims to serve commercial scope.

How it compares

Rated 4.4 against a 4.48 average across the 60 aircon repair businesses listed here.
Has more Google reviews than 64% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 60

Review volume 66

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Are staff available 7 days a week?: Yes, Google record lists opening hours 7 days a week, though specific times are not detailed in the input.
Can I request a specific technician?: Yes; reviewers name Ah Hee, KC, and Loh WW as reliable choices. Jen Nee handles booking and is praised for responsiveness and care.
What happens if an installation fails within a year?: Recent reviews suggest no warranty coverage; one owner was charged $50 for troubleshooting on a year-old leaking installation, and another was quoted $800 to fix an installation mistake rather than covered under warranty.

Contact

Phone: +6564587707
Website: http://www.pureair.com.sg/
Address: 1 Tampines North Dr. 1, #08-55 T-Space, Singapore 528559
Open in Google Maps

Last verified 2026-07-11

Opening hours

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30
Saturday: 08:30-12:00
Sunday: Closed

As listed on Google.

From their website

Services listed

General ServicingChemical OverhaulRepair/TroubleshootAircon Installation

Credentials claimed:BCA Registered Contractor, Member of the Singapore Contractors Association

Operating:over 20 years of experience

As published by the business on its own website; not independently verified.

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