Google-verified741 Google reviewsEstablished in 2016
Most customers report seamless installation experiences: teams arrive on time, explain work clearly, and leave spaces clean. Staff including Masud, Shohel, Karthik, and Shihab are consistently named for professionalism and skill.
A recent complaint flags aggressive upselling during servicing, inflated quotes (jumping from $60 to $610), and half-hearted work on discounted second units. The reviewer also alleges the business previously operated as "Cooling Aircon" and "Freezing Aircon" before rebranding as Easy Cool to hide poor reviews, though this claim cannot be independently verified from the inputs.
Recent shift: One significant negative review posted 2 days ago alleges systematic overcharging, unnecessary upselling, and rebranding to hide past reviews. This marks a sharp departure from the long run of five-star installation feedback, though it is a single account.
All 12 reviews rate five stars. Customers consistently praise responsive staff, professional technicians who explain issues clearly, and eco-friendly chemical treatments. One reviewer noted the website occasionally fails during online checkout but customer service resolves it quickly.
Reviewers experience quick, reliable service from named technicians (Brian, Tommy, Kenny) who arrive on time and handle jobs thoroughly. Work is clean and jobs are explained clearly. The business responds to weekend and urgent calls within hours, with long-standing customers reporting 3+ years of consistent service quality and fair pricing.
On-time visits and skilled cleaning draw five-star praise, particularly from training course attendees and customers who chose annual service packages. However, multiple recent reviews raise serious concerns: technicians have charged far above advertised rates without justification, pushed unnecessary services, missed agreed schedules, sprayed water carelessly, and refused accountability when their work failed. Recent complaint to CASE and older reports of post-service malfunction suggest risky diagnostics and potential gas-top-up overcharging.
Last updated 2026-07-11